Collections Specialist

National Enterprise Systems, Inc.; Solon (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

National Enterprise Systems, Inc. is seeking a Collections Specialist for an on-site, full-time position in Solon, Ohio.

The role focuses on contacting consumers and clients to resolve past-due accounts and negotiating payment arrangements in accordance with company policies and regulatory requirements. Responsibilities include reviewing accounts, updating records, documenting interactions, and processing payments or payment plans with accuracy.

Qualifications

• Experience in debt or cash collection and negotiating payment plans.
• Excellent communication and customer service skills for difficult conversations.
• Basic finance knowledge: balances, payment schedules, and related terms.
• Attention to detail, accurate data entry, and proficiency with systems.
• Familiarity with regulatory and company compliance standards; fast-paced environment.
• Prior work in collections or call centers and high school diploma or equivalent.

Responsibilities

• Contact consumers and clients by phone and approved channels to resolve past-due accounts.
• Negotiate payment arrangements in line with policies and regulations.
• Review account information and document interactions in the system.
• Process payments or payment plans accurately and timely.
• Support team goals and ensure compliance with standards.

Skills

Debt collection

Communication

Finance basics

Data entry

Regulatory compliance

Call center experience

Education

High school diploma

Tools

CRM software

Computer systems

Job description

Company Description

National Enterprise Systems, Inc. (NES) is a full-service debt collection agency founded in 1987 and led by industry veteran Ernest R. Pollak. The company has grown steadily by focusing on client needs and staying ahead of collection industry trends. NES provides accounts receivable management services across all 50 states, serving financial services, retail, automotive, telecommunications, higher education, and government clients. Headquartered in Solon, Ohio, NES is active in major industry associations, including ACA International, the Consumer Bankers Association, and the Debt Buyers Association. This commitment to professional membership supports strong standards, compliance, and ongoing development for the organization and its team members.

Role Description

The Collections Specialist is a full-time, on-site role based in Solon, OH. The person in this role will contact consumers and clients by phone and other approved channels to resolve past-due accounts and negotiate payment arrangements in accordance with company policies and regulatory requirements. Daily responsibilities include reviewing account information, updating records, documenting interactions, and processing payments or payment plans accurately. The Collections Specialist will also answer questions, address concerns, and provide clear, professional communication to support positive customer experiences. This role works closely with team members and leadership to meet collection goals, follow compliance guidelines, and contribute to overall department performance.

Qualifications

• Candidates should possess strong Debt Collection and Cash Collection skills, including negotiating payment arrangements and managing past-due accounts in a compliant manner.
• Candidates should possess excellent Communication and Customer Service skills, with the ability to handle difficult conversations professionally and maintain respectful interactions.
• Candidates should possess basic Finance knowledge, including understanding account balances, payment schedules, and related financial terminology.
• Relevant skills such as attention to detail, accurate data entry, and proficiency with computer systems and call-center software are beneficial.
• Prior experience in collections, call center environments, or accounts receivable is preferred, and a high school diploma or equivalent is typically required.
• Ability to follow regulatory and company compliance standards, work in a fast-paced environment, and meet performance goals is essential.