On-Site Collections Specialist — High Commission & Growth

Pathtivity, LLC; Dublin (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Laidback, casual, and fun office

Food truck on site

Breakroom with free snacks

Excellent commission potential

Advancement opportunities

Job summary

IQVentures is seeking a motivated Collections Associate for our Dublin, Ohio office. The role focuses on inbound/outbound calls to collect outstanding receivables while delivering excellent customer service and clear payment guidance.

This full-time position operates on-site with a rotating schedule and includes a base pay of $16 per hour plus commission potential up to $3,000 monthly. Experience in call centers or collections is preferred; bilingual candidates are a plus.

Qualifications

• Excellent verbal communications skills with the ability to make quick, accurate and appropriate decisions.
• Strong active listening, negotiation and persuasion skills.
• Ability to analyze problems and resolve in a timely manner.
• Ability to read and write clear and understandable instructions.
• Self-starter with the ability to work independently and collaboratively in a team to achieve goals and identify and solve problems.
• Ability to work in a rapidly changing deadline driven environment while effectively managing multiple responsibilities and prioritizing accordingly.

Responsibilities

• Receive inbound and make outbound calls collecting outstanding receivables.
• Provide exceptional customer service by answering general inquiries, invoice questions, and addressing customer concerns.
• Contact and notify customers of delinquent accounts by telephone to solicit payment.
• Locate and monitor overdue accounts, using a variety of systems.
• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Record information about financial status of customers and status of collection efforts.
• Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
• Meet Production Goals: Promise to pays, dollars collected, individual, team and/or department goals.
• Perform all tasks in compliance with company policies and procedures.
• Develop and maintain positive, professional relationships with peers, and customers.

Skills

Clear communication

Negotiation

Debt collection

Call center

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Word

Excel

Outlook

PowerPoint

Job description

IQVentures is seeking a motivated Collections Associate for our Dublin, Ohio office. The role focuses on inbound/outbound calls to collect outstanding receivables while delivering excellent customer service and clear payment guidance.

This full-time position operates on-site with a rotating schedule and includes a base pay of $16 per hour plus commission potential up to $3,000 monthly. Experience in call centers or collections is preferred; bilingual candidates are a plus.