Collections Pro - On-Site in Dublin, OH - High Commission

IQVENTURES HOLDINGS LLC; Dublin (OH); On-site; USD 33,000 - 69,000; Full time

Benefits offered by this job

Laidback office environment

Food truck on site

Breakroom with free snacks

Excellent commission potential

Advancement opportunities

Job summary

IQVentures is seeking a collections associate to help people obtain financial assistance while providing excellent customer service and assisting with debt repayment. The role offers paid training, opportunities for growth, and a strong commission potential.

The position is full-time, on-site in Dublin, Ohio, with a rotating schedule (2 late nights per week and 2 Saturdays per month) and the possibility of a sign-on bonus for experienced collectors.

Qualifications

• Excellent verbal communications skills.
• Strong active listening, negotiation and persuasion skills.
• Ability to analyze problems and resolve in a timely manner.
• Ability to read and write clear and understandable instructions.
• Self-starter with the ability to work independently and collaboratively in a team to achieve goals.
• Ability to work in a rapidly changing deadline driven environment while effectively managing multiple responsibilities and prioritizing accordingly.
• Working knowledge of Word, Excel, Outlook and PowerPoint.

Responsibilities

• Receive inbound and make outbound calls collecting outstanding receivables.
• Provide exceptional customer service by answering general inquires, invoice questions, and addressing customer concerns.
• Contact and notify customers of delinquent accounts by telephone to solicit payment.
• Locate and monitor overdue accounts, using a variety of systems.
• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Record information about financial status of customers and status of collection efforts.
• Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
• Meet Production Goals: Promise to pays, dollars collected, individual, team and/or department goals.
• Perform all tasks in compliance with company policies and procedures.
• Develop and maintain positive, professional relationships with peers, and customers.

Skills

Verbal communication

Active listening

Negotiation

Problem solving

Written communication

Self-starter

Team collaboration

Time management

Education

High School Diploma

Tools

Word

Excel

Outlook

PowerPoint

Job description

IQVentures is seeking a collections associate to help people obtain financial assistance while providing excellent customer service and assisting with debt repayment. The role offers paid training, opportunities for growth, and a strong commission potential.

The position is full-time, on-site in Dublin, Ohio, with a rotating schedule (2 late nights per week and 2 Saturdays per month) and the possibility of a sign-on bonus for experienced collectors.