AV Specialist

Insight Global; Chadds Ford Township (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking an IT Collaboration Support Specialist to support multi-vendor environments and large enterprise deployments. The role will be 5 days onsite between Wilmington, DE and Chadds Ford, PA, focusing on maintaining collaboration spaces, troubleshooting, and rapid response during live events.

The candidate will install, configure, and support Teams and room systems, audio DSPs, control systems, and networked audio, collaborating with executives and staff to ensure seamless

Qualifications

• Minimum 3 years of hands-on experience with communications technologies and Tier 2 support.
• Experience with QSC Audio DSP, control systems, and camera systems.
• Strong problem solving and ability to keep client relationships professional.

Responsibilities

• Coordinate installation, configuration, and troubleshooting of new collaboration spaces.
• Maintain collaboration spaces through regular checks and proactive issue resolution.
• Gather requirements, execute tasks, and handle crisis escalation with sound judgment.
• Use problem-solving skills to determine actions under time constraints.
• Assist with after-hours maintenance windows as needed.

Skills

2nd line support

Teams administration

Live event production

Customer service

Crisis escalation

Problem solving

Excellent communication

On-site coordination

Hardware support

Tools

QSC Audio DSP

Control Systems

Camera Systems

Dante networks

Cisco CE

Teams Room

Hardware troubleshooting

Job description

Job Description: We are seeking an IT Collaboration Support Specialist to support an environment with multi-vendor technologies and large enterprise deployments. This individual will work with a team to deliver outstanding collaborative solutions and address critical technology challenges in the environment. The Support Specialist demonstrates the right attitude and aptitude to learn new technologies and expand upon core knowledge while working in a fast-paced growing company. This will be 5 days onsite between the client sites in Wilmington, DE and Chadds Ford, PA.

Key responsibilities:

• Coordinate and assist with installation, configuration, and troubleshooting of new collaboration spaces
• Ensure that all collaboration spaces, including existing systems, are in working order through regular preventative room checks and proactive resolution of issues
• Professional experience to include customer service, requirements gathering, task execution, problem solving, sound judgment around crisis escalation
• Use strong problem-solving skills to assess a problem and determine an effective course of action under time constraints.
• Maintain a high level of professionalism with clients, including executives, vendors and staff. Perform tasks with minimal or no supervision.
• Identify and recommend improvement opportunities that are consistent with client needs.
• Off-hour work may be required during maintenance windows.

Required Skills & Experience:

• Minimum 3 years of hands-on experience with communications technologies with a focus on maintenance and Tier 2 support
• QSC Audio DSP, Control Systems, and Camera Systems
• Networked Audio, specifically Dante networks
• Cisco CE systems operation and maintenance
• Live event production including video switching and audio mixing
• Microsoft Teams and Teams Room administration and client applications
• Significant experience troubleshooting issues with large collaboration systems including Control System and Audio DSP troubleshooting and programming
• Experience with configuring, maintaining, and troubleshooting various hardware including HP, Dell, Lenovo, and Apple laptops and desktops as well as various client peripherals
• Excellent verbal and written communication and interpersonal skills are required as well as listening and presentation skills