On-Site Client Technician — Printer & IT Support

Ford; Northern (KY); Híbrido; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Ford Office Technologies is seeking a dedicated Client Technician to provide on-site and remote support for printers, scanners, and related devices at client sites in Kentucky. You will diagnose hardware and software issues, assist with account setup, and ensure high levels of customer satisfaction.

The role requires 1–3 years in a professional helpdesk environment, familiarity with TCP/IP networks, and strong communication.

Formación

• Associate degree or equivalent required.
• 1–3 years in a professional helpdesk environment.
• Familiar with TCP/IP, DNS, SMTP and other network protocols.
• COMPTIA A+ certification is a plus.
• Proficient with MS Office and Outlook.

Responsabilidades

• Set up user accounts and help password issues.
• Support training and rollout of new applications.
• Experience fixing printers and scanners.
• Set up and work with smart boards.
• Basic server and networking knowledge.
• Use Google Suite.
• Respond to basic installation and usage questions.
• Escalate complex problems when required.
• Manage multiple open cases and document in ticketing system.
• Work on assigned projects as needed.

Conocimientos

TCP/IP

DNS

SMTP

Networking

MS Office

Outlook

Educación

Associate degree or equivalent

Herramientas

MS Office Suite

Outlook

Descripción del empleo

Ford Office Technologies is seeking a dedicated Client Technician to provide on-site and remote support for printers, scanners, and related devices at client sites in Kentucky. You will diagnose hardware and software issues, assist with account setup, and ensure high levels of customer satisfaction.

The role requires 1–3 years in a professional helpdesk environment, familiarity with TCP/IP networks, and strong communication.