Dedicated Client Technician

Ford; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Ford Office Technologies is seeking a dedicated Client Technician to provide on-site and remote support for printers, scanners, and related devices at client sites in Kentucky. You will diagnose hardware and software issues, assist with account setup, and ensure high levels of customer satisfaction.

The role requires 1–3 years in a professional helpdesk environment, familiarity with TCP/IP networks, and strong communication.

Qualifications

• Associate degree or equivalent required.
• 1–3 years in a professional helpdesk environment.
• Familiar with TCP/IP, DNS, SMTP and other network protocols.
• COMPTIA A+ certification is a plus.
• Proficient with MS Office and Outlook.

Responsibilities

• Set up user accounts and help password issues.
• Support training and rollout of new applications.
• Experience fixing printers and scanners.
• Set up and work with smart boards.
• Basic server and networking knowledge.
• Use Google Suite.
• Respond to basic installation and usage questions.
• Escalate complex problems when required.
• Manage multiple open cases and document in ticketing system.
• Work on assigned projects as needed.

Skills

TCP/IP

DNS

SMTP

Networking

MS Office

Outlook

Education

Associate degree or equivalent

Tools

MS Office Suite

Outlook

Job description

Join the largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology as a Dedicated Client Technician - 100% at the client site.

To be successful in this role, the candidate needs to have good technical knowledge, strong communication skills, and the ability to work independently and with a team. This position will provide technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client’s service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems.

Responsibilities

• Set up new user accounts and profiles and handle any password issues.
• Support the training and roll-out of new applications.
• Experience fixing printers and scanners.
• Ability to set up and work with smart boards.
• Basic knowledge of working with a server and networking.
• Chrome book repair.
• Utilize google suite.
• Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
• Rectify customer issues promptly.
• Provide excellent communication when working with customer and team members.
• Escalate complex problems when required.
• Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
• Working on assigned projects on an as needed basis.

Requirements

• An associate degree or equivalent from a technical school or related work experience is required.
• Minimum of 1-3 years working in a professional helpdesk environment.
• A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred
• A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
• Applicants with COMPTIA A+ certification is a plus.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
• Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
• Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
• Must have a clean driving record to include a valid driver’s license and proof of insurability.

OUR MISSION STATEMENT

“Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!”

OUR CORE VALUES

• Own It
• Always Deliver
• Continu
• ally Improving
• Innovative
• Optimistic

These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.