Desktop Support Technician — Fast-Paced IT Pro

Veriipro; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Veriipro is looking for a highly motivated Deskside Support Technician to deliver hands-on technical support in Charlotte, North Carolina. The ideal candidate will be skilled in troubleshooting hardware and software issues while providing exceptional customer service.

Key responsibilities include diagnosing hardware and software issues, supporting user accounts, and ensuring timely resolution of helpdesk tickets. Candidates should possess strong troubleshooting skills and a customer-focused attitude.

Qualifications

• Experience in Helpdesk Support, End-User Support, or Desktop Support.
• Strong troubleshooting skills for Windows desktops, laptops, and peripherals.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide deskside and remote technical support to end users.
• Diagnose and resolve hardware, software, and peripheral issues.
• Respond to and resolve helpdesk tickets within established SLAs.

Skills

Helpdesk Support

Windows troubleshooting

Customer service

Problem-solving

Task prioritization

Education

Associate's or Bachelor's degree in IT or related field

Tools

CompTIA A+

Microsoft Certifications

Job description

Veriipro is looking for a highly motivated Deskside Support Technician to deliver hands-on technical support in Charlotte, North Carolina. The ideal candidate will be skilled in troubleshooting hardware and software issues while providing exceptional customer service.

Key responsibilities include diagnosing hardware and software issues, supporting user accounts, and ensuring timely resolution of helpdesk tickets. Candidates should possess strong troubleshooting skills and a customer-focused attitude.