On-Site Field Engineer - Tech Support & Networking

Thrive; Des Moines (IA); On-site; USD 52,000 - 76,000; Full time

Job summary

Thrive is seeking a Field Services Engineer to provide on-site and deskside support for client PCs, software, and connectivity in the Des Moines area. You will diagnose issues, walk users through solutions, and document outcomes for knowledge sharing.

Travel to local client sites is required. You will escalate complex problems to Tier 2, assist engineers, and help maintain printers, VPN, and Citrix access while delivering professional, user-friendly support.

Qualifications

• 3+ years providing end-user support for current PC desktop and application software.
• 3+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment.
• MCTS (Microsoft Certified Technology Specialist) desired. Any Candidate that does not hold an MCTS, but does hold equivalent experience can work toward compliance as part of a performance improvement plan agreement

Responsibilities

• Identifies, diagnoses, and resolves first level problems for end-users of PCs, software, and connectivity; communicates solutions effectively.
• Provides one-on-one end-user problem resolution for client software and connectivity.
• Sets up, and assists in the configuration of end-user PC hardware, software and peripherals, onsite and remotely.
• Diagnoses and resolves end-user network or printer problems, PC hardware, e-mail, Internet, VPN, and local-area network access problems.
• Coordinates timely repair of PC equipment under third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC equipment and peripherals not covered by vendor maintenance agreements.
• Acts as remote hands for engineering staff onsite as needed.
• Assists Network Technicians in creating FAQs and knowledgebase articles.
• Provides assistance to Tier 2 staff with problem research and documentation

Skills

End-user support

PC troubleshooting

On-site support

Remote assistance

Education

MCTS Certification

Tools

Citrix

VPN

Office 365

Job description

Thrive is seeking a Field Services Engineer to provide on-site and deskside support for client PCs, software, and connectivity in the Des Moines area. You will diagnose issues, walk users through solutions, and document outcomes for knowledge sharing.

Travel to local client sites is required. You will escalate complex problems to Tier 2, assist engineers, and help maintain printers, VPN, and Citrix access while delivering professional, user-friendly support.