Education Tech Support Specialist II - Classroom & Network

Charlotte-Mecklenburg Schools; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a Technology Support Specialist II to deliver level II technical support for administrative and instructional devices, operating systems, software, and classroom presentation systems. The role involves addressing issues that cannot be resolved by on-site staff or the IS&S helpdesk, with duties spanning school-based and district-level environments.

The ideal candidate will have strong knowledge of Windows, Google and Apple end-user devices, LAN/WAN, VOIP,

Qualifications

• Experience supporting K-12 environments or school district stakeholders.
• Ability to resolve moderately complex technical issues across devices and networks.
• Familiarity with classroom presentation systems and VOIP devices.

Responsibilities

• Provide level II technical support for administrative and instructional devices, OS, software, and classroom systems.

Skills

K-12 computing environments

End-user devices management

LAN/WAN and network management

VOIP and video systems knowledge

Project management

Customer service

Verbal & written communication

Staff training

Troubleshooting & diagnostics

DNS/DHCP/VPN knowledge

Tools

Microsoft Office

Google Workspace

Windows OS

Job description

Charlotte-Mecklenburg Schools is seeking a Technology Support Specialist II to deliver level II technical support for administrative and instructional devices, operating systems, software, and classroom presentation systems. The role involves addressing issues that cannot be resolved by on-site staff or the IS&S helpdesk, with duties spanning school-based and district-level environments.

The ideal candidate will have strong knowledge of Windows, Google and Apple end-user devices, LAN/WAN, VOIP,