On-Site Claims Specialist – Logistics & Insurance

Pro Star Logistics INC; Joliet (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Pro Star Logistics INC in Joliet, IL is seeking a Claims Specialist to manage freight and insurance claims from initial report through resolution. This full-time, on-site role requires gathering documentation, reviewing bills of lading, delivery receipts, and damage reports while coordinating with carriers, customers, and insurers.

You will analyze claim details, determine liability, prepare files, and maintain accurate records in company systems.

Qualifications

• Strong claims-focused expertise in management and handling.
• Analytical skills to review docs, identify patterns and liability.
• Knowledge of insurance processes and terminology in transportation/logistics.
• Effective communication with customers, carriers, insurance contacts, and internal teams.
• Attention to detail and organization to manage multiple claims and deadlines.
• Proficiency with office software.
• On-site Joliet, IL with a small, fast-paced team.
• Prior experience in logistics, transportation, or insurance claims preferred.
• High school diploma or equivalent; further education in business, logistics, or insurance a plus.

Responsibilities

• Managing freight and insurance claims from initial report through resolution.
• Gathering documentation, reviewing bills of lading, delivery receipts, and damage reports.
• Communicating with carriers, customers, and insurance representatives.
• Analyze claim details, determine liability, prepare claim files.
• Maintain accurate records in company systems.
• Respond to inquiries and follow up on open claims.
• Track claim status and prepare summary reports for management.
• Support process improvements and ensure adherence to policies and regulations.
• Collaborate with operations and accounting to resolve billing and service issues related to claims.

Skills

Claims Management

Claims Handling

Analytical skills

Insurance processes

Communication skills

Attention to detail

Office software

Education

High school diploma

Business/logistics/insurance education

Tools

MS Office Suite

Spreadsheet software

Job description

Pro Star Logistics INC in Joliet, IL is seeking a Claims Specialist to manage freight and insurance claims from initial report through resolution. This full-time, on-site role requires gathering documentation, reviewing bills of lading, delivery receipts, and damage reports while coordinating with carriers, customers, and insurers.

You will analyze claim details, determine liability, prepare files, and maintain accurate records in company systems.