Logistics Claims Analyst — Equity & Growth

RJW Logistics Group; Elk Grove Village (IL); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision insurance

Employee discount

Flexible spending account

Health savings account

Paid time off

Sick Days

Long-term Disability Insurance

Short-term Disability Insurance

Accidental Insurance

Critical Illness Insurance

MyShare program

Job summary

RJW Logistics Group is seeking a detail-oriented Claims Analyst to support claims lifecycle, investigations, and recovery across freight, warehouse, and transportation domains. You will liaison with customers, carriers, operations, and finance to ensure accurate processing within deadlines.

Responsibilities include intake, documentation, root-cause analysis, reporting, and ensuring compliance with contracts and policies. Equity offered along with hourly compensation in Illinois.

Qualifications

• Associate's degree in Business, Supply Chain, Logistics, Transportation, Finance, Risk Management, or related field preferred.
• High school diploma or equivalent required.
• Minimum 2 years of experience in logistics, transportation, warehousing, claims, customer service, inventory control, or related field preferred.
• Experience reviewing supporting documentation and conducting investigations preferred.
• Strong proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities while meeting deadlines.
• Detail-oriented with strong organizational skills.
• Ability to work independently while collaborating cross-functionally.

Responsibilities

• Receive, review, and process incoming claims such as freight, warehouse, inventory shortage, damage, loss, non-delivery, and service failure.
• Verify claim submissions for completeness and ensure required documentation is received.
• Create and maintain claim files; monitor claims through lifecycle.
• Communicate claim receipt and documentation requirements to customers.
• Identify potentially high-value or complex claims for escalation.
• Conduct investigations into loss, damage, shortages, and non-delivery.
• Analyze supporting documents like BOLs, PODs, invoices, and inventory records.
• Coordinate with warehouses, carriers, and finance for evidence gathering.
• Determine root cause and document findings; assess liability and contract provisions.
• Prepare and submit carrier recovery claims; negotiate settlements when appropriate.
• Maintain recovery tracking and prepare weekly/monthly/annual reports.
• Ensure compliance with contractual, regulatory, and company policies.
• Support SOPs and process improvements; participate in audits.

Education

Associate's degree in Business, Supply Chain, Logistics, Transportation, Finance, Risk Management, or related field preferred

High school diploma or equivalent required

2 years of experience in logistics, transportation, warehousing, claims, customer service, inventory control, or related field preferred

Experience reviewing supporting documentation and conducting investigations preferred

Microsoft Office Suite (Excel, Outlook, Word, Teams) proficiency

Excellent written and verbal communication skills

Analytical and problem-solving abilities

Ability to manage multiple priorities and meet deadlines

Detail-oriented with strong organizational skills

Ability to work independently while collaborating cross-functionally

Job description

RJW Logistics Group is seeking a detail-oriented Claims Analyst to support claims lifecycle, investigations, and recovery across freight, warehouse, and transportation domains. You will liaison with customers, carriers, operations, and finance to ensure accurate processing within deadlines.

Responsibilities include intake, documentation, root-cause analysis, reporting, and ensuring compliance with contracts and policies. Equity offered along with hourly compensation in Illinois.