Onsite Transportation Claims & Carrier Specialist

Langham Logistics; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Langham Logistics is seeking an onsite Transportation Claims Specialist to support daily operations focused on LTL and Truckload claims, carrier relationships, and routing guidance. You will work with Accounting, Customer Service, and Operations to resolve issues and ensure timely follow-through.

Responsibilities include researching NMFC classifications, auditing invoices, and coordinating EDI transactions while maintaining strong carrier partnerships.

Qualifications

• High school diploma or equivalent required; related college education preferred.
• Experience in transportation, logistics, freight brokerage, or supply chain operations required.
• LTL experience required; freight claims experience strongly preferred.
• Experience working with carriers and carrier account representatives preferred.

Responsibilities

• Manage LTL and Truckload freight claims from identification through final resolution.
• Maintain carrier relationships and interact with carrier representatives on issues, service, billing, credits, and escalations.
• Create, maintain, and update routing guides, preferred carrier information, service levels, and routing requirements.
• Research NMFC classifications, freight class, reclassification, weight, dimension, and related billing discrepancies.
• Audit carrier invoices for accuracy and assist Accounting with discrepancies and supporting documentation.
• Review EDI unmatched transactions and coordinate resolution with carriers and internal teams.
• Review yesterday's pickups daily; identify missed, delayed, or unconfirmed pickups and follow up until resolved.
• Provide Transportation Customer Service assistance including tracking, carrier communication, pickup/delivery issues, and shipment exceptions.

Skills

LTL transportation

Freight claims

NMFC freight classing

Carrier operations

Carrier relationship management

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

TMS

Microsoft Office

Job description

Langham Logistics is seeking an onsite Transportation Claims Specialist to support daily operations focused on LTL and Truckload claims, carrier relationships, and routing guidance. You will work with Accounting, Customer Service, and Operations to resolve issues and ensure timely follow-through.

Responsibilities include researching NMFC classifications, auditing invoices, and coordinating EDI transactions while maintaining strong carrier partnerships.