On-Site Campus Services & Support Specialist

Penn State University; University Park (TX); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

75% tuition discount

Robust retirement plans

Job summary

Penn State University is seeking a Customer Service Representative to support internal and external campus services, events, and programs. The role involves assisting visitors, processing registrations, issuing IDs, and guiding guests with campus logistics.

You will promote services, handle POS transactions, and maintain records in a fast-paced, in-person environment. The position emphasizes adherence to university policies, strong customer service, and potential supervision responsibilities;

Qualifications

• Provides internal and external customer support across university functions, events, and services.
• Ability to greet and assist diverse stakeholders in person, email, phone, or mail.
• Requires familiarity with university policies and procedures to troubleshoot issues and provide timely resolutions.

Responsibilities

• Greet faculty, staff, students, and visitors; serve as first point of contact in person, electronically, by telephone, or mail.
• Investigate and respond to issues using university policies; troubleshoot and provide guidance; escalate when needed.
• Process orders and registrations; create IDs and badges; communicate campus logistics information (on-site navigation, transportation, parking, access).
• Promote products, programs, and services; assess customer needs and preferences.
• Provide on-site and e-commerce ticketing and payments; issue receipts/refunds; manage invoices.
• Communicate product/service improvement recommendations to adapt to changing needs.
• Operate computers, POS, and other systems to speed purchases, record data, and retrieve information.
• Maintain manuals, knowledge base articles, and records.
• May process financial transactions and assist with inventories; may supervise staff including hiring and performance management.

Skills

Customer service

Education

General Equivalency Diploma (GED) or High School (HS)

Tools

POS systems

Job description

Penn State University is seeking a Customer Service Representative to support internal and external campus services, events, and programs. The role involves assisting visitors, processing registrations, issuing IDs, and guiding guests with campus logistics.

You will promote services, handle POS transactions, and maintain records in a fast-paced, in-person environment. The position emphasizes adherence to university policies, strong customer service, and potential supervision responsibilities;