Campus Services Customer Advocate

The Pennsylvania State University; Pennsylvania; Híbrido; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

The Pennsylvania State University is seeking a Customer Service Representative to support University functions, events, and services. The role greets faculty, staff, students, and visitors, assisting in person, by phone, or electronically while applying knowledge of university policies to resolve issues.

This is a Monday through Friday position with four hours per day, typically between 10:30 a.m. and 3:00 p.m.

Formación

• Experience in customer service is preferred.
• Ability to communicate clearly with diverse groups.
• Familiarity with university policies a plus.

Responsabilidades

• Greet faculty, staff, students, and visitors in person, by phone, or by email.
• Investigate and troubleshoot issues, providing timely guidance and solutions.
• Process orders, registrations, tickets, and payments; issue receipts and refunds as needed.
• Maintain records and knowledge base articles to support service quality.

Descripción del empleo

The Pennsylvania State University is seeking a Customer Service Representative to support University functions, events, and services. The role greets faculty, staff, students, and visitors, assisting in person, by phone, or electronically while applying knowledge of university policies to resolve issues.

This is a Monday through Friday position with four hours per day, typically between 10:30 a.m. and 3:00 p.m.