Campus Services Experience Specialist

Penn State University; University Park (TX); On-site; USD 36,000 - 45,000; Part time

Job summary

Penn State University is seeking Customer Service Representatives to support internal and external university functions, events, and services. You will greet visitors and respond to inquiries, drawing on university policies to provide timely resolutions and accurate information.

Responsibilities include processing orders and registrations, issuing ID cards, and guiding customers with campus logistics. The role also covers on-site sales, payment processing, and gathering feedback for service

Qualifications

Responsibilities

• Greet faculty, staff, students, and visitors; assist in person, electronically, by telephone, or mail.
• Investigate and respond to issues of concern using university policies; provide guidance and timely solutions; escalate when needed.
• Facilitate customer experiences including processing orders and registrations; create ID cards and badges; share campus logistics information.
• Promote and market university products, projects, programs, and services; assess customer needs and accommodate requests.
• Handle on-site and e-commerce ticketing and product sales; verify eligibility; process payments; issue receipts or refunds.

Job description

Penn State University is seeking Customer Service Representatives to support internal and external university functions, events, and services. You will greet visitors and respond to inquiries, drawing on university policies to provide timely resolutions and accurate information.

Responsibilities include processing orders and registrations, issuing ID cards, and guiding customers with campus logistics. The role also covers on-site sales, payment processing, and gathering feedback for service