On-Site Call Center Pro: Inbound & Upsell

Sunseeker Property Service; Savannah (GA); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Descrizione del lavoro

MCI is hiring a Call Center Representative in Savannah, GA for an on-site, full-time role. You will handle inbound and outbound customer service and sales calls, upsell products, and support a variety of clients.

Entry-level applicants are welcome with training provided; prior contact center experience is a plus, but not required. You will communicate clearly, document interactions accurately, and work as part of a team to deliver a best-in-class customer experience.

Competenze

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of the Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships.

Mansioni

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first-call resolution through problem-solving and effective call handling.
• Research systems to find missing information; coordinate with other departments to resolve issues.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to answer customer questions while following scripts and policies.
• Comply with confidentiality requirements.
• Escalate customer issues to appropriate staff and managers.
• Attend meetings and training to stay updated on program knowledge and processes.
• Adhere to attendance and work schedule requirements.

Conoscenze

Excellent communication

Typing speed 20+ wpm

Microsoft Office Suite

Windows proficiency

Conflict resolution

Multi-tasking

Team orientation

Interpersonal skills

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office Suite

Windows OS

Descrizione del lavoro

MCI is hiring a Call Center Representative in Savannah, GA for an on-site, full-time role. You will handle inbound and outbound customer service and sales calls, upsell products, and support a variety of clients.

Entry-level applicants are welcome with training provided; prior contact center experience is a plus, but not required. You will communicate clearly, document interactions accurately, and work as part of a team to deliver a best-in-class customer experience.