Hybrid Call Center Agent - Upsell & CX

Talentify; Savannah (GA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

MCI in Savannah, GA is seeking call center agents to handle inbound/outbound calls, support customer service, technical support, and customer sales while delivering a best-in-class experience. The role offers full-time or part-time hours across multiple shifts, with the opportunity to learn on the job and advance through internal training.

Candidates should be reliable with strong communication, typing speed, and familiarity with MS Office; training is provided and a team-oriented, fast-paced

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of the Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first-call resolution through problem-solving and effective call handling.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and stay up-to-date on changes to the program, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Skills

Excellent communication skills

Multitasking

Team oriented

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Savannah, GA is seeking call center agents to handle inbound/outbound calls, support customer service, technical support, and customer sales while delivering a best-in-class experience. The role offers full-time or part-time hours across multiple shifts, with the opportunity to learn on the job and advance through internal training.

Candidates should be reliable with strong communication, typing speed, and familiarity with MS Office; training is provided and a team-oriented, fast-paced