On-Site Call Center Coordinator – Fast-Paced Customer Support

Idealease Inc.; North Barrington (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Idealease Risk Services Inc in Barrington, IL is seeking a flexible customer service associate for a full-time/part-time role. You will answer inbound calls, collect data on breakdowns, and coordinate service with our team.

The position requires High School diploma, strong communication, and the ability to multitask in a fast-paced environment. On-site training in the Chicago land area is provided, with hourly pay between $16 and $18.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and empathy for callers.
• Ability to multi-task (talking and typing).
• Strong attention to detail.
• 30 WPM minimum typing.
• Adapt to new software and processes.
• Basic Microsoft Office skills.

Responsibilities

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Skills

Verbal and written communication

Active listening

Multitasking

Attention to detail

Typing 30 WPM

Microsoft Office

Software adaptability

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Idealease Risk Services Inc in Barrington, IL is seeking a flexible customer service associate for a full-time/part-time role. You will answer inbound calls, collect data on breakdowns, and coordinate service with our team.

The position requires High School diploma, strong communication, and the ability to multitask in a fast-paced environment. On-site training in the Chicago land area is provided, with hourly pay between $16 and $18.