Call Center Coordinator | Customer Service & Data

Idealease Inc.; North Barrington (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Idealease Risk Services Inc. is hiring for a customer service role in Barrington, IL. The position handles inbound and outbound calls, collects information on breakdowns, and coordinates service authorizations with a focus on quality and efficiency.

The role requires high school education, strong communication skills, and the ability to multi-task in a fast-paced environment. On-site training is provided; applicants should reside in the Chicago land area and be prepared for typical day shifts.

Qualifications

• Excellent professional verbal and written communication skills.
• Strong active listening and ability to empathize with callers under high pressure situations.
• Ability to multi-task (talking and typing).
• Strong attention to detail.
• Above average typing skills; 30 WPM minimum.
• Ability to adapt to new software and processes.
• Basic Microsoft Office skills.

Responsibilities

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Skills

Verbal communication

Written communication

Active listening

Multi-tasking

Typing 30 WPM

Microsoft Office basics

Adapt to software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Idealease Risk Services Inc. is hiring for a customer service role in Barrington, IL. The position handles inbound and outbound calls, collects information on breakdowns, and coordinates service authorizations with a focus on quality and efficiency.

The role requires high school education, strong communication skills, and the ability to multi-task in a fast-paced environment. On-site training is provided; applicants should reside in the Chicago land area and be prepared for typical day shifts.