Onsite Call Center Coordinator - Customer Care

Idealease Inc.; North Barrington (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Idealease Risk Services Inc. in Barrington, IL is seeking a Customer Service professional for a day shift. The role supports inbound/outbound calls, data collection, and service coordination in a fast-paced environment.

Education requirement is a High School diploma or GED. Compensation ranges from $16.00 to $18.00 per hour, with room for growth as processes and software familiarity improve.

Qualifications

• Excellent professional verbal and written communication skills
• Strong active listening skills and ability to empathize with callers under high pressure situations
• Ability to multi-task (talking and typing)
• Strong attention to detail
• Above average typing skills; 30 WPM minimum
• Ability to adapt to new software and processes
• Basic Microsoft Office skills

Responsibilities

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Skills

Communication

Active listening

Multi-tasking

Attention to detail

Typing 30 WPM

Adaptability

MS Office

Education

High School Diploma

GED

Tools

MS Office

Job description

Idealease Risk Services Inc. in Barrington, IL is seeking a Customer Service professional for a day shift. The role supports inbound/outbound calls, data collection, and service coordination in a fast-paced environment.

Education requirement is a High School diploma or GED. Compensation ranges from $16.00 to $18.00 per hour, with room for growth as processes and software familiarity improve.