On-site Billing & Service Coordination Specialist

JTEKT MACHINERY AMERICAS CORPORATION; Arlington Heights (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Disability insurance (short/long-term)

401(k) match

15 days PTO + 10 holidays to start

Company events and updates

Job summary

JTEKT MACHINERY AMERICAS CORPORATION in Arlington Heights, IL seeks an on-site Administrative and Customer Service Specialist. You will prepare financial documents, coordinate service requests, resolve escalated issues, and manage inquiries through field-management and phone systems.

Ideal candidates have 3–5 years in accounting and customer service, with experience in cloud-based field service management (Salesforce/Epicor). Proficiency in Microsoft Office is essential.

Qualifications

• Minimum of 3–5 years with basic accounting functions or bookkeeping.
• Experience with cloud-based field service management systems (FSL/Salesforce, Epicor ERP) is highly desired.
• Strong customer service and project management capabilities required.
• Intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Prepare quotations, requisitions, and documents for customer accounts, invoicing, expense reporting, and payroll tasks.
• Communicate with local and remote customers and staff regarding billing, scheduling, and project tasks.
• Monitor on-site fulfillment using a cloud-based field management system.
• Coordinate with area management on escalated issues and resolutions progress.
• Assist customers seeking service department resources and route inquiries efficiently.
• Create reports and presentations by collecting data and identifying trends.
• Maintain relationships with contacts from customers and partner companies.
• Perform other related duties as assigned.

Skills

Accounting basics

Customer service

Project coordination

Microsoft Office

Communication

Education

High school diploma or GED

Post-secondary certificate/degree in related field

Tools

Salesforce

Epicor ERP

Job description

JTEKT MACHINERY AMERICAS CORPORATION in Arlington Heights, IL seeks an on-site Administrative and Customer Service Specialist. You will prepare financial documents, coordinate service requests, resolve escalated issues, and manage inquiries through field-management and phone systems.

Ideal candidates have 3–5 years in accounting and customer service, with experience in cloud-based field service management (Salesforce/Epicor). Proficiency in Microsoft Office is essential.