On-Site Banking Relationship Specialist

Eagle Bancorp, Inc.; Bethesda (MD); On-site; USD 28,000 - 39,000; Full time

Job summary

EagleBank in Bethesda, MD is seeking a Customer Service Representative to establish and deepen client relationships and deliver quality service in a 100% on-site role. You will process teller transactions, balance cash, and refer complex requests to teammates for resolution.

The position requires a personal vehicle, a High School Diploma or equivalent, and experience with banking products. Eligible branches include Shady Grove, Park Potomac, Twinbrook, and more within the MD/DC area.

Qualifications

• Must have a personal vehicle
• High School Diploma or equivalent
• 1 year cash handling
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking
• Knowledge of Platform and Teller system
• Exhibits professionalism with internal and external customers
• Knowledge of deposit products and services
• Knowledge of banking regulations, policies, and procedures
• Basic knowledge of MS Office products

Responsibilities

• Establishes, retains and deepens relationships with new and existing clients.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by maintaining knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
• Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.
• Serves as main point of contact for client problem resolution.
• Joining our MD/DC Floater team places you at a base branch and covering the following branches as needed: Shady Grove, Park Potomac, Twinbrook, Silver Spring, Bethesda, Chevy Chase, Gallery Place, K Street, and McPherson. After 6 months in the floating pool, you can apply to other positions.

Skills

Customer service

Verbal communication

Written communication

Face-to-face interaction

Reliability

Education

High School Diploma or equivalent

Tools

Banking systems (Platform/Teller)

MS Office

Job description

EagleBank in Bethesda, MD is seeking a Customer Service Representative to establish and deepen client relationships and deliver quality service in a 100% on-site role. You will process teller transactions, balance cash, and refer complex requests to teammates for resolution.

The position requires a personal vehicle, a High School Diploma or equivalent, and experience with banking products. Eligible branches include Shady Grove, Park Potomac, Twinbrook, and more within the MD/DC area.