On-Site Banking Customer Advocate & Relationship Builder

EagleBank; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Job summary

EagleBank is seeking a Customer Service Representative to establish and deepen relationships with clients and provide quality service in a face-to-face setting. You will process teller transactions, balance cash, and refer complex requests to appropriate colleagues. Strong communication and professionalism are required.

The position is 100% on-site in the DMV region. The minimum hourly pay range is $20.05 and the maximum is $28.26, reflecting compensation for customer-facing banking duties.

Qualifications

• High School Diploma or equivalent.
• 1 year cash handling.
• 2 years Platform/Open/Servicing/Closing Accounts or equivalent EagleBank branch banking.
• Knowledge of Platform and Teller system.
• Exhibits professionalism with internal and external customers.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.

Responsibilities

• Establishes, retains and deepens relationships with new and existing clients.
• Provides quality service through effective written and verbal communication.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by using knowledge of bank products and services and refers complex requests.

Skills

Communication

Relationship building

Cross-selling

Customer service

Professionalism

Education

High School Diploma or equivalent

Tools

Platform/Teller system

MS Office

Job description

EagleBank is seeking a Customer Service Representative to establish and deepen relationships with clients and provide quality service in a face-to-face setting. You will process teller transactions, balance cash, and refer complex requests to appropriate colleagues. Strong communication and professionalism are required.

The position is 100% on-site in the DMV region. The minimum hourly pay range is $20.05 and the maximum is $28.26, reflecting compensation for customer-facing banking duties.