Branch Banking Floater — Customer Service Expert

Eagle Bancorp, Inc.; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Job summary

EagleBank is seeking a Customer Service Representative to build and maintain relationships with clients at our on-site Washington, DC area branches. You will process teller transactions, balance cash, and handle routine service issues while delivering friendly, accurate service.

Ideal candidates have a High School Diploma and at least 1 year of cash handling, with knowledge of teller systems and banking products. Reliable transportation is required for branch coverage as needed.

Qualifications

• 1 year cash handling experience required.
• High School Diploma or equivalent.
• Knowledge of Teller system and banking platforms.
• Knowledge of deposit products and services.
• Understanding of banking regulations and policies.
• Proficient with MS Office.
• Personal vehicle required.

Responsibilities

• The Customer Service Representative establishes, retains and deepens relationships with new and existing clients.
• Provides quality service to internal and external clients through effective and professional written and verbal communication.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
• Possesses strong knowledge of the platform and teller systems.
• Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.
• Serves as main point of contact for client problem resolution.
• Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.

Skills

Cash handling

Teller systems

Banking products knowledge

Platform knowledge

Professionalism

MS Office

Face-to-face service

Vehicle required

Education

High School Diploma or equivalent

Job description

EagleBank is seeking a Customer Service Representative to build and maintain relationships with clients at our on-site Washington, DC area branches. You will process teller transactions, balance cash, and handle routine service issues while delivering friendly, accurate service.

Ideal candidates have a High School Diploma and at least 1 year of cash handling, with knowledge of teller systems and banking products. Reliable transportation is required for branch coverage as needed.