On-Site Banking Customer Advisor: Build Relationships

EagleBank; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Job summary

EagleBank is seeking a Customer Service Representative for an on-site role across VA/DC branches. You will handle teller transactions, balance cash, and maintain strong relationships with clients while delivering quality service.

Ideal candidates have cash handling experience, knowledge of teller systems, and familiarity with bank products and regulations. The role requires reliable transportation and willingness to work at multiple branches in the DMV area.

Qualifications

• High School Diploma or equivalent.
• 1 year cash handling.
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent EagleBank branch banking.
• Knowledge of Platform and Teller system.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.

Responsibilities

• Establishes, retains and deepens relationships with new and existing clients through quality service.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by applying knowledge of bank products and services, escalating when needed.
• Serves as main point of contact for client problem resolution.
• Supports cross-sell goals by identifying additional banking needs.

Skills

Cash handling

Platform/Teller system

Professionalism with customers

MS Office knowledge

Banking regulations knowledge

Deposit products knowledge

Relationship building

Education

High School Diploma or equivalent

Tools

MS Office

Platform/Teller system

Job description

EagleBank is seeking a Customer Service Representative for an on-site role across VA/DC branches. You will handle teller transactions, balance cash, and maintain strong relationships with clients while delivering quality service.

Ideal candidates have cash handling experience, knowledge of teller systems, and familiarity with bank products and regulations. The role requires reliable transportation and willingness to work at multiple branches in the DMV area.