On-Site Banking Customer Care Specialist

Eagle Bancorp, Inc.; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Job summary

EagleBank is seeking a Customer Service Representative to build and maintain strong client relationships. The role focuses on delivering high-quality service and accurate teller support in a fast-paced, on-site environment within the DMV region.

You will handle cash transactions, assist customers with account services, and identify opportunities to meet client banking needs while adhering to bank policies and procedures.

Qualifications

• High School Diploma or equivalent.
• 1 year cash handling.
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking.
• Knowledge of Platform and Teller system.
• Exhibits professionalism with internal and external customers.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.

Responsibilities

• Establishes, retains and deepens relationships with new and existing clients. Provides quality service through effective written and verbal communication.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by referring more complex requests to appropriate colleagues or departments. Maintains knowledge of platform and teller systems.

Skills

Customer service

Cash handling

Platform knowledge

Teller systems

Cross-selling

Education

High School Diploma or equivalent

Tools

MS Office

Job description

EagleBank is seeking a Customer Service Representative to build and maintain strong client relationships. The role focuses on delivering high-quality service and accurate teller support in a fast-paced, on-site environment within the DMV region.

You will handle cash transactions, assist customers with account services, and identify opportunities to meet client banking needs while adhering to bank policies and procedures.