Hybrid Digital Banking Support Specialist

Eagle Bancorp, Inc.; Bethesda (MD); Hybrid; USD 32,000 - 46,000; Full time

Job summary

EagleBank in Bethesda, MD is seeking a Digital Branch Customer Care Representative to support digital accounts, mobile banking, and related products. The role focuses on prompt, accurate service, clear communication, and delivering a seamless customer experience to boost satisfaction and loyalty.

The position offers a hybrid work arrangement, with four days per week in the Bethesda office, and compensation in the hourly range of $23.24 to $33.44.

Qualifications

• H.S. Diploma or GED or equivalent.
• 2 years of inbound/outbound call center and/or branch operations experience in a financial institution.
• Proficient knowledge of banking products, policies, and services related to electronic banking.
• Advanced problem-solving skills.
• Capacity to work independently, be self-motivated and adaptable.
• Solid understanding of computers and browser functionalities.
• General knowledge of MS Office.

Responsibilities

• The Digital Branch Customer Care Representative delivers prompt, accurate support to Digital Branch customers across digital accounts, mobile banking, and related products and services.
• This role maintains high-quality customer service by prioritizing clear communication, timely resolution, and a seamless customer experience to reinforce satisfaction and loyalty.

Skills

Call center experience

Banking products knowledge

Problem-solving

Independent work

MS Office

Browser knowledge

Digital banking

Education

High school diploma or GED

Tools

MANTL

FIS D1Flex

Job description

EagleBank in Bethesda, MD is seeking a Digital Branch Customer Care Representative to support digital accounts, mobile banking, and related products. The role focuses on prompt, accurate service, clear communication, and delivering a seamless customer experience to boost satisfaction and loyalty.

The position offers a hybrid work arrangement, with four days per week in the Bethesda office, and compensation in the hourly range of $23.24 to $33.44.