Customer Service Representative

Eagle Bank Corp; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Job summary

EagleBank is seeking a Customer Service Representative to build and maintain strong client relationships. The role focuses on delivering high-quality service and accurate teller support in a fast-paced, on-site environment within the DMV region.

You will handle cash transactions, assist customers with account services, and identify opportunities to meet client banking needs while adhering to bank policies and procedures.

Qualifications

• High School Diploma or equivalent.
• 1 year cash handling.
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking.
• Knowledge of Platform and Teller system.
• Exhibits professionalism with internal and external customers.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.

Responsibilities

• Establishes, retains and deepens relationships with new and existing clients. Provides quality service through effective written and verbal communication.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by referring more complex requests to appropriate colleagues or departments. Maintains knowledge of platform and teller systems.

Skills

Customer service

Cash handling

Platform knowledge

Teller systems

Cross-selling

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Overview

We are a values driven organization puttingRelationships FIRST. EagleBank (NASDAQ – EGBN) is focused on beingFlexible, Involved, Responsive, Strong, andTrusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work.

Responsibilities

TheCustomer Service Representativeestablishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals. Serves as main point of contact for client problem resolution. Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.

The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.

The minimum and maximum projected annualized salary for this position is$20.04 to $28.26.

Qualifications

REQUIREMENTS:

• High School Diploma or equivalent.
• 1 year cash handling.
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking.
• Knowledge of Platform and Teller system.
• Exhibits professionalism with internal and external customers.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.