Customer Service Representative

EagleBank; Bethesda (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

EagleBank in Bethesda, MD is seeking a Customer Service Representative to establish, retain and deepen client relationships. You will process teller transactions, balance cash accurately and provide quality service to both internal and external clients.

You will resolve basic service issues and maintain knowledge of bank products and procedures, while proactively identifying cross-sell opportunities to strengthen client relationships.

Qualifications

• H.S. Diploma or GED or equivalent.
• 1 year cash handling experience.
• 2 years in platform/opening/servicing accounts at EagleBank or equivalent.
• Knowledge of Platform and Teller systems.
• Professionalism with internal and external customers.
• Basic knowledge of MS Office products.

Responsibilities

• Process teller transactions and balance cash accurately and efficiently.
• Establish, retain and deepen client relationships through quality service.
• Proactively contact clients to identify additional banking needs and cross-sell where appropriate.
• Resolve basic service issues by applying knowledge of bank products and procedures.

Skills

Cash handling

Customer service

Professionalism

Banking knowledge

Regulatory compliance

Education

High School Diploma or GED

Tools

Platform/Teller system

MS Office

Job description

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $23.24 to $33.44.

Responsibilities

The Customer Service Representative establishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals. Serves as main point of contact for client problem resolution. Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.

Qualifications

Requirements:

• H.S. Diploma or General Education Degree (GED) or equivalent
• 1 year cash handling
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking
• Knowledge of Platform and Teller system
• Exhibits professionalism with internal and external customers
• Knowledge of deposit products and services
• Knowledge of banking regulations, policies, and procedures
• Basic knowledge of MS Office products