On-Site Automotive Warranty CS Rep (Temp-to-Hire)

Ultimate Staffing Services; Irvine (CA); Presencial; USD 27.000 - 39.000; A tiempo parcial

Descripción de la vacante

Ultimate Staffing Services in Irvine, CA is seeking a Customer Service Representative for the Automotive Warranty team. The role is on-site, 8am–5pm, Mon–Fri, with a pay rate of USD24 per hour and temp-to-hire potential.

Bachelor's degree is required, and strong communication skills are essential to handle inquiries from dealerships, vehicle owners, and third parties. The position emphasizes problem-solving, teamwork, and accurate documentation in the CRM system, offering initial training and

Formación

• Bachelor's degree required.
• Excellent written and verbal communication.
• Strong problem-solving and critical thinking.
• Time management and organization.
• Proficiency in MS Office Suite, with emphasis on Office and Excel.
• Typing speed of 65+ WPM.
• Previous customer-facing work is preferred but not required.

Responsabilidades

• Communicate via phone and email directly with automotive dealerships, vehicle owners, and third-parties in order to understand, investigate and respond to customer concerns
• Document all correspondence and actions taken regarding specific customer inquiries in Customer Relationship Management (CRM) database (e.g. inbound/outbound calls or emails, check requests, vehicle transport requests, vehicle repurchases/replacements, etc.)
• Research applicable warranties, policies, customer service programs, and laws to provide customer support in compliance with company policies while achieving the highest level of customer satisfaction
• Collaborate with peers and management within the Consumer Affairs Department to ensure goals are met and projects are completed on-time

Conocimientos

Excellent written and verbal коммуника

Critical thinking

Time management

Typing 65+ WPM

Customer service experience

Educación

Bachelor's Degree

Herramientas

MS Office Suite

Excel

Descripción del empleo

Ultimate Staffing Services in Irvine, CA is seeking a Customer Service Representative for the Automotive Warranty team. The role is on-site, 8am–5pm, Mon–Fri, with a pay rate of USD24 per hour and temp-to-hire potential.

Bachelor's degree is required, and strong communication skills are essential to handle inquiries from dealerships, vehicle owners, and third parties. The position emphasizes problem-solving, teamwork, and accurate documentation in the CRM system, offering initial training and