Consumer Affairs Analyst - Automotive

Ultimate Staffing Services; Irvine (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

Ultimate Staffing Services in Irvine, CA seeks a Consumer Affairs Analyst - Automotive to review reimbursement requests for repair expenses and analyze whether services align with Technical Service Bulletins. Experience in automotive service or dealership environments is preferred, with interaction with dealerships and vehicle owners.

This role offers exposure to warranty administration and customer care within a large corporate setting, coordinating with third party repair facilities and

Qualifications

• Automotive technical repair or automotive service experience.
• Efficient written and verbal communication skills.
• Attention to detail.
• Time management and excellent organization skills.

Responsibilities

• Review customer requests for reimbursement of repair (parts and labor) expenses.
• Analyze repair orders and Technical Service Bulletins to determine compliance.
• Contact dealership and third-party repair facilities for information.
• Contact vehicle owners to request information and provide status updates.

Skills

Automotive repair

Communication skills

Attention to detail

Time management

Job description

Consumer Affairs Analyst - Automotive (JN -092026-431819) Irvine, California

Salary: USD29 - USD29 per hour

Location: Irvine, CA

Pay: $29/hr

Schedule: Mon to Fri (8am-5pm)

Type: Long Term Temporary

Automotive experience required

Automotive Recall/Campaign Reimbursement Analyst needed to work in the Customer Care Department for Automotive America, Inc. (Automotive Distributor) in Irvine, CA.

This role is best-suited for someone with experience working in automotive service or repair (e.g. dealership or aftermarket). A preferred candidate is someone who wants to pursue a career working for an automotive distributor or is interested in transitioning into an office work environment. This position is a unique introduction into the business operations of an automotive distributor, including warranty administration and customer service. Candidates may expect to gain valuable experience managing administrative tasks in a large corporate work environment.

Job Responsibilities:

• Review customer requests for reimbursement of repair (parts and labor) expenses.
• Analyze repair orders and Automotive’s Technical Service Bulletins to determine if services rendered are consistent with the condition and/or causal parts listed within a given Technical Service Bulletin
• Contact dealership and third-party repair facilities to validate or seek additional information regarding repairs performed
• Contactvehicleowners directly to request additional information regarding reimbursement requests and, to provide updates on the status of reimbursement requests

Necessary Skills and Experience:

• Automotive technical repair or automotive service experience
• Efficient written and verbal communication skills
• Attention to detail
• Time management and excellent organization skills