On-Site Assistant General Manager – Luxury HOA Community

Pmp Management; Diamond Bar (CA); On-site; USD 80,000 - 105,000; Full time

Job summary

PMP Management is seeking an On-site Assistant General Manager for Diamond Bar Country Estates in Diamond Bar, CA. The role blends operations leadership, resident relations, and team coordination to deliver a premium living experience.

You will collaborate with multiple departments, uphold luxury service standards, and help drive staff performance and resident satisfaction. A bachelor’s degree is preferred, with CMCA/CCAM/AMS designations encouraged.

Qualifications

• Bachelor’s degree preferred but not required.
• Demonstrated ability to communicate effectively and provide exceptional service to a residential community.
• Highly organized, detail-oriented, and proactive in anticipating the needs of both staff and residents.
• CMCA, CCAM, AMS, or other related industry designation preferred.
• Knowledge of HOA governing documents (CC&Rs, Bylaws, Articles of Incorporation) with the ability to interpret and apply guidelines.
• Understanding of standard property management practices, building and grounds maintenance, personnel management, and budgeting/financial processes.

Responsibilities

• Manage all resales and leases, serving as the primary contact for resale approvals. Maintain accurate electronic records and prepare monthly reports for Board meetings.
• Oversee unit availability, leasing, payments, and resale transactions; ensure annual tax obligations are met.
• Manage the delinquency and collection process in coordination with the Delinquency Coordinator and Legal team.
• Process invoices through Strongroom and oversee purchasing, ensuring accurate coding of monthly credit card statements.
• Review monthly financials, collaborate with the accounting team to resolve discrepancies, and prepare variance reports.
• Assist the General Manager in developing and managing annual budgets.
• Draft content for weekly resident memos to keep residents informed.
• Assist in Request for Proposals (RFPs) and bid collection when necessary.
• Perform other duties as assigned to support community operations.

Skills

Microsoft Office

Problem-solving

Data entry

Written communication

Interpersonal skills

Time management

Budgeting

Customer service

Education

Bachelor's degree preferred

Tools

Property management software

Job description

PMP Management is seeking an On-site Assistant General Manager for Diamond Bar Country Estates in Diamond Bar, CA. The role blends operations leadership, resident relations, and team coordination to deliver a premium living experience.

You will collaborate with multiple departments, uphold luxury service standards, and help drive staff performance and resident satisfaction. A bachelor’s degree is preferred, with CMCA/CCAM/AMS designations encouraged.