Luxury HOA General Manager - Operations & Member Experience

Action Property Management, Inc.; Sacramento, Northern (CA, KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) matching

Work-life balance

Paid time off

Job summary

Action Property Management, the leading HOA manager in the West, seeks a General Manager to oversee day-to-day operations of a large-scale luxury community. You will lead onsite teams, liaise with the Board and vendors, and drive performance and resident satisfaction.

Responsibilities include budgeting, capital planning, compliance with CC&Rs and state laws, and delivering a first-class living experience. Qualifications include 3+ years in HOA GM roles, CMCA/AMS/PCAM preferred, and strong

Qualifications

• Minimum of 3 years of General Manager HOA management experience at a large-scale or master planned community (3,000+ units).
• Credentials CMCA, AMS, or PCAM are preferred.
• Strong financial acumen, including budget preparation and oversight.
• Strong leadership and influencing skills to guide stakeholders, board members, and teams toward key goals.
• Strong knowledge of CC&R, HOA governance, and applicable local/state laws (California Civil Code preferred).
• Excellent interpersonal and communication skills, including conflict resolution and effective presentation skills.

Responsibilities

• Act as the primary liaison between the Board of Directors, residents, staff, vendors.
• Lead and develop a high performing onsite team across departments.
• Oversee facilities management, security operations, vendor contracts, and service delivery standards.
• Prepare and manage annual operating and reserve budget, financial reports, and capital improvement plans.
• Ensure full compliance with governing documents, local and state regulations, and HOA best practices.
• Support the Board with agenda preparation, meeting facilitation, and implementation of community directives.
• Promote a strong sense of community and homeowner satisfaction through responsive communication and proactive service.

Skills

Leadership

Communication

Budgeting

Operations management

Financial acumen

Education

High School Diploma or equivalent

Bachelor's degree in Business or related field

Job description

Action Property Management, the leading HOA manager in the West, seeks a General Manager to oversee day-to-day operations of a large-scale luxury community. You will lead onsite teams, liaise with the Board and vendors, and drive performance and resident satisfaction.

Responsibilities include budgeting, capital planning, compliance with CC&Rs and state laws, and delivering a first-class living experience. Qualifications include 3+ years in HOA GM roles, CMCA/AMS/PCAM preferred, and strong