On-Site Application Support Specialist

Jobless; Wall, Northern (SD, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Opportunities for growth and career

Health, Dental, LTD and Life

Paid time off

401k with employer match

Friendly, casual, professional Atmos

Excellent compensation

Cutting edge tools

Industry leading 23-year-young company

Job summary

Jobless in Wall, SD is seeking an On-site Application Support Staff to assist a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot issues, review data, and answer clients' configuration and operations questions.

Responsibilities include troubleshooting, following up on requests, QA testing on new versions, applying updates, training customers, and performing other support duties.

Qualifications

• Must have strong written and verbal communication and customer service skills.

Responsibilities

• Troubleshoot and resolve issues for clients on the proprietary application by phone, email, and remote meetings.
• Follow up on outstanding requests and ensure timely resolution.
• Perform Quality Assurance testing on new application versions.
• Execute application updates and configuration per standards.
• Train customers in setup and use of the application.
• Perform other support-related duties as assigned.

Skills

Strong written and verbal comms

Motivated to learn and grow

PC, Mac, and mobile devices

Strong customer service & troubleshoot

Overtime availability

Help desk experience

Tools

MSSQL

Webhooks & APIs

HTML

Job description

Jobless in Wall, SD is seeking an On-site Application Support Staff to assist a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot issues, review data, and answer clients' configuration and operations questions.

Responsibilities include troubleshooting, following up on requests, QA testing on new versions, applying updates, training customers, and performing other support duties.