Onsite IT Field Support Technician: Hardware & Network

Wurth Elektronik; Watertown (SD); On-site; USD 42,000 - 66,000; Full time

Job summary

Würth Elektronik is seeking an IT Field Service Support to be the first point of contact for end users and to maintain essential hardware and software infrastructure in a Watertown, SD office. You will support desktop PCs, printers, network gear, and business apps, with in-person and remote options and a ticketing system.

Responsibilities include onboarding new employees, resolving tickets, maintaining SLAs, and documenting steps and time. Occasional travel and on-call shifts are required.

Qualifications

• Associate’s degree in computer science or related field; bachelor’s degree preferred.
• 2+ years of hardware troubleshooting and help desk experience.
• Understanding of LAN/WAN, wireless, firewalls, routers, switches.
• A+ Certification and ITIL Foundation preferred.
• Excellent communication and customer service skills.
• Willing to travel and participate in on-call rotations.
• Ability to work onsite for extended periods.

Responsibilities

• Serve as first point of contact for end users seeking IT support.
• Provide on-site and remote assistance, including ticketing and phone support.
• Maintain SLAs, document actions, and assist with onboarding.
• Procure, deploy, and troubleshoot hardware and software.
• Support AD, M365, VOIP, VPN, CRM and other systems.
• Travel to company locations as needed and work on-call.

Skills

Customer service

Communication skills

Problem solving

Time management

Multitasking

On-call support

Travel willingness

Education

Associate’s degree in CS/IS

Bachelor’s degree in CS/IS

Tools

Intune

XenMobile

ManageEngine

Active Directory

Microsoft 365

VPN

Citrix

Job description

Würth Elektronik is seeking an IT Field Service Support to be the first point of contact for end users and to maintain essential hardware and software infrastructure in a Watertown, SD office. You will support desktop PCs, printers, network gear, and business apps, with in-person and remote options and a ticketing system.

Responsibilities include onboarding new employees, resolving tickets, maintaining SLAs, and documenting steps and time. Occasional travel and on-call shifts are required.