On Site Help Desk - Application Support

Jobless; Wall, Northern (SD, KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Opportunities for growth and career

Health, Dental, LTD and Life

Paid time off

401k with employer match

Friendly, casual, professional Atmos

Excellent compensation

Cutting edge tools

Industry leading 23-year-young company

Job summary

Jobless in Wall, SD is seeking an On-site Application Support Staff to assist a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot issues, review data, and answer clients' configuration and operations questions.

Responsibilities include troubleshooting, following up on requests, QA testing on new versions, applying updates, training customers, and performing other support duties.

Qualifications

• Must have strong written and verbal communication and customer service skills.

Responsibilities

• Troubleshoot and resolve issues for clients on the proprietary application by phone, email, and remote meetings.
• Follow up on outstanding requests and ensure timely resolution.
• Perform Quality Assurance testing on new application versions.
• Execute application updates and configuration per standards.
• Train customers in setup and use of the application.
• Perform other support-related duties as assigned.

Skills

Strong written and verbal comms

Motivated to learn and grow

PC, Mac, and mobile devices

Strong customer service & troubleshoot

Overtime availability

Help desk experience

Tools

MSSQL

Webhooks & APIs

HTML

Job description

On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.

RESPONSIBILITIES

• Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
• Follow up on outstanding requests and ensure timely resolution
• Perform Quality Assurance testing on new application versions
• Execute application updates and configuration in accordance with Key Software standards
• Train oncoming customers in setup and use of the application
• Perform other support related duties as assigned

BASIC QUALIFICATIONS

• Must have strong written and verbal communication skills
• Motivated to learn and grow and to accept new challenges
• Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
• Strong customer service and troubleshooting skills
• Must be available for occasional scheduled and non-scheduled critical overtime/afterhours
  

PREFERRED QUALIFICATIONS

• 2 years+ experience in technology Help Desk strongly preferred
• Experience with MSSQL
• Experience with webhooks and APIs
• Working knowledge of HTML

BENEFITS

• Opportunities for growth and advancement
• Health, Dental, LTD and Life
• Paid time off
• 401k with employer match
• Friendly, casual, professional atmosphere
• Excellent compensation
• Enjoy working with cutting edge tools
• Industry leading 23-year-young company