On Site Help Desk - Application Support

Key Software Systems, LLC; Wall Township (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Growth opportunities

Health & dental

Paid time off

401k matching

Casual, professional atmosphere

Excellent compensation

Cutting edge tools

Industry leading company

Job summary

Key Software Systems, LLC is seeking an On-site Application Support Staff to assist a wide range of clients using a proprietary Courier Management software. You will troubleshoot issues by phone, email, and remote meetings, review data, and guide clients on configuration, setup and operations.

You will resolve client issues, follow up on requests, and perform QA on new versions while updating configurations per company standards. Training customers in setup and use is also required.

Qualifications

• Must have strong written and verbal communication skills.
• Motivated to learn and grow and to accept new challenges.
• Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets).

Responsibilities

• Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers.
• Follow up on outstanding requests and ensure timely resolution.
• Perform Quality Assurance testing on new application versions.
• Execute application updates and configuration in accordance with Key Software standards.
• Train oncoming customers in setup and use of the application.

Skills

Strong communication

Growth mindset

Multi-device proficiency

Customer-focused

Overtime readiness

Tools

MSSQL

Webhooks & APIs

HTML

Job description

On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.

RESPONSIBILITIES

• Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
• Follow up on outstanding requests and ensure timely resolution
• Perform Quality Assurance testing on new application versions
• Execute application updates and configuration in accordance with Key Software standards
• Train oncoming customers in setup and use of the application
• Perform other support related duties as assigned

BASIC QUALIFICATIONS

• Must have strong written and verbal communication skills
• Motivated to learn and grow and to accept new challenges
• Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
• Strong customer service and troubleshooting skills
• Must be available for occasional scheduled and non-scheduled critical overtime/afterhours
  

PREFERRED QUALIFICATIONS

• 2 years+ experience in technology Help Desk strongly preferred
• Experience with MSSQL
• Experience with webhooks and APIs
• Working knowledge of HTML

BENEFITS

• Opportunities for growth and advancement
• Health, Dental, LTD and Life
• Paid time off
• 401k with employer match
• Friendly, casual, professional atmosphere
• Excellent compensation
• Enjoy working with cutting edge tools
• Industry leading 23-year-young company