On-Site Application Support Analyst - Drive Improvements

Depelchin; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

DePelchin Family Services in Houston, TX seeks an Application Support Analyst to resolve end-user software issues and handle enhancement requests, ensuring smooth reporting processes. The role emphasizes strong interpersonal and verbal communication, on-site attendance, and the ability to manage sensitive information with discretion while supporting multiple departments.

You will work closely with the Information Systems team to configure systems, assist with upgrades, develop reports, and train

Qualifications

• Two years’ experience in an operations support environment.
• Two years’ coursework in software applications analysis, design, development, database design and management, and project management.

Responsibilities

• Resolves end-user issues with software and responds to requested improvements and enhancements.
• Identifies and communicates service improvement opportunities.
• Performs system configuration.
• Assists with the development of forms and reports.
• Assists with the implementation of upgrades and new applications.
• Assists with the development and delivery of training on software applications.
• Responsible for manual and automated operational tasks.
• Demonstrates an interest in personal and professional growth.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Education

Software coursework

Tools

Microsoft Office

Microsoft Visio

Microsoft Project

Job description

DePelchin Family Services in Houston, TX seeks an Application Support Analyst to resolve end-user software issues and handle enhancement requests, ensuring smooth reporting processes. The role emphasizes strong interpersonal and verbal communication, on-site attendance, and the ability to manage sensitive information with discretion while supporting multiple departments.

You will work closely with the Information Systems team to configure systems, assist with upgrades, develop reports, and train