Application Support Analyst

depelchinchildrenscenter; Houston (TX); On-site; USD 55,000 - 80,000; Full time

Job summary

DePelchin Family Services in Houston, TX seeks an Application Support Analyst to resolve end-user software issues and coordinate information reporting processes. The role requires strong interpersonal and verbal skills and a commitment to handling sensitive information.

This in-office position demands regular on-site attendance and contributes to software upgrades, training delivery, and operational tasks across multiple departments.

Qualifications

• Two years of experience in an operations support environment for multiple business applications.
• Two years of coursework in software applications analysis, design, development, database design and management, and project management.

Responsibilities

• Supports software programs across multiple departments and functions. Resolves customer problems with software and responds to requested improvements and enhancements.
• Identifies and communicates service improvement opportunities.
• Performs system configuration.
• Assists with the development of forms and reports.
• Assists with the implementation of upgrades and new applications.
• Assists with the development and delivery of training on software applications.
• Responsible for manual and automated operational tasks.
• Demonstrates an interest in personal and professional growth.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Service orientation

Education

Software analysis coursework

Database design coursework

Project management coursework

Tools

Microsoft Office

Microsoft Visio

Microsoft Project

Job description

Position: Application Support Analyst

Classification: Full-time, Exempt

Reports to: Manager, Information Systems

Company: DePelchin Family Services

Location: Houston, TX

Position Description

The Application Support Analyst is responsible for resolving end-user issues with software and responding to requests for enhancements. This position is accountable for smooth, efficient, and coordinated information reporting processes. The position requires strong interpersonal and verbal skills, and the ability to appropriately obtain and handle requests for sensitive information.

THIS IS AN IN-OFFICE POSITION REQUIRING REGULAR ON-SITE ATTENDANCE.

Primary Responsibilities

• Supports software programs across multiple departments and functions. Resolves customer problems with software and responds to requested improvements and enhancements.
• Identifies and communicates service improvement opportunities.
• Performs system configuration.
• Assists with the development of forms and reports.
• Assists with the implementation of upgrades and new applications.
• Assists with the development and delivery of training on software applications.
• Responsible for manual and automated operational tasks.
• Demonstrates an interest in personal and professional growth.

Required Qualifications

• Two (2) years’ experience in an operations support environment supporting multiple businesses applications.
• Two (2) years’ coursework in software applications analysis, design, development, database design and management, and project management. Work experience may be substituted for this requirement.

Preferred Qualifications

• One (1) year experience in database or software development strongly preferred.
• Experience in social services or healthcare preferred.
• Experience with Extended Reach a plus.

Knowledge, Skills, and Abilities

• Proficiency with Microsoft Office as well as Microsoft Visio and Project.
• Advanced computer software and hardware knowledge and skills.
• Ability to troubleshoot a variety of computer problems.
• Ability to Interact with staff with a service orientation.
• Ability to stay organized while executing multiple projects.
• Ability to maintain professional, confidential work environment.

Work Conditions

• Environment: Office-based
• Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m.
• Travel: None

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.