On Site Help Desk - Application Support

Key Software Systems, LLC; Wall (SD); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

401k with match

Paid time off

Growth opportunities

Casual atmosphere

Job summary

Key Software Systems, LLC is seeking an On-site Application Support Staff to assist clients with a proprietary Courier Management software. You will troubleshoot issues, review data, and answer configuration and operation questions by phone, email, and remote meetings.

The role emphasizes strong communication, customer service, and a willingness to learn, with opportunities to work with cutting-edge tools in a friendly, professional atmosphere.

Qualifications

• 2+ years in technology help desk or support
• Experience with MSSQL, APIs, or webhooks
• Working knowledge of HTML
• Willing to work occasional overtime/as scheduled

Responsibilities

• Troubleshoot and resolve client issues for proprietary software via phone, email, and remote meetings.
• Review data and answer questions on configuration, setup, and operations.
• Perform QA testing on new software versions.
• Execute updates and configuration per Key Software standards.
• Train customers on setup and use of the application.
• Handle other support-related duties as assigned.

Skills

Strong communication

Customer service

Troubleshooting

MSSQL

APIs

Webhooks

HTML

Mobile devices

Job description

On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.

RESPONSIBILITIES:

• Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
• Follow up on outstanding requests and ensure timely resolution
• Perform Quality Assurance testing on new application versions
• Execute application updates and configuration in accordance with Key Software standards
• Train oncoming customers in setup and use of the application
• Perform other support related duties as assigned

BASIC QUALIFICATIONS:

• Must have strong written and verbal communication skills
• Motivated to learn and grow and to accept new challenges
• Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
• Strong customer service and troubleshooting skills
• Must be available for occasional scheduled and non-scheduled critical overtime/afterhours
  

PREFERRED QUALIFICATIONS:

• 2 years+ experience in technology Help Desk strongly preferred
• Experience with MSSQL
• Experience with webhooks and APIs
• Working knowledge of HTML

BENEFITS:

• Opportunities for growth and advancement
• Health, Dental, LTD and Life
• Paid time off
• 401k with employer match
• Friendly, casual, professional atmosphere
• Excellent compensation
• Enjoy working with cutting edge tools
• Industry leading 23-year-young company