Application Support Analyst - On-Site Growth & Impact

depelchinchildrenscenter; Houston (TX); On-site; USD 55,000 - 80,000; Full time

Job summary

DePelchin Family Services in Houston, TX seeks an Application Support Analyst to resolve end-user software issues and coordinate information reporting processes. The role requires strong interpersonal and verbal skills and a commitment to handling sensitive information.

This in-office position demands regular on-site attendance and contributes to software upgrades, training delivery, and operational tasks across multiple departments.

Qualifications

• Two years of experience in an operations support environment for multiple business applications.
• Two years of coursework in software applications analysis, design, development, database design and management, and project management.

Responsibilities

• Supports software programs across multiple departments and functions. Resolves customer problems with software and responds to requested improvements and enhancements.
• Identifies and communicates service improvement opportunities.
• Performs system configuration.
• Assists with the development of forms and reports.
• Assists with the implementation of upgrades and new applications.
• Assists with the development and delivery of training on software applications.
• Responsible for manual and automated operational tasks.
• Demonstrates an interest in personal and professional growth.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Service orientation

Education

Software analysis coursework

Database design coursework

Project management coursework

Tools

Microsoft Office

Microsoft Visio

Microsoft Project

Job description

DePelchin Family Services in Houston, TX seeks an Application Support Analyst to resolve end-user software issues and coordinate information reporting processes. The role requires strong interpersonal and verbal skills and a commitment to handling sensitive information.

This in-office position demands regular on-site attendance and contributes to software upgrades, training delivery, and operational tasks across multiple departments.