On-Site Amenity Services & Logistics Coordinator

Ardent Eagle Solutions; Washington (District of Columbia); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision Coverage

Matching 401(k) Plan

Continuing Education Assistance

Paid Time Off

Job summary

Ardent Eagle Solutions is seeking an Amenity Services Coordinator to support GAO's workplace and tenant services. You will coordinate logistics, A/V and technology support, documentation, and training to ensure high-quality service and a positive customer experience.

The role is 100% on-site at GAO Headquarters in Washington, DC, with a 40-hour week and core hours 8:00 am–5:00 pm. Candidates must reside within commutable distance and be able to report on-site.

Qualifications

• Four years of logistics, tenant services, concierge, A/V and technology, and workplace services support.
• Experience coordinating multiple organizations and time-sensitive actions.
• Strong documentation and customer service skills.

Responsibilities

• Coordinate day-to-day amenity, workplace, tenant, and concierge services to meet customer and operational requirements.
• Manage logistics for meetings, events, workplace activities, and other time-sensitive service requests.
• Coordinate audio/visual and technology support, including setup, troubleshooting, and vendor coordination.
• Serve as a point of contact for amenity service requests and ensure timely resolution of customer needs.
• Coordinate multiple organizations, vendors, and service providers to ensure seamless delivery of services.
• Develop and maintain procedures, schedules, service documentation, and operational records.
• Support the development and delivery of training related to amenity services, workplace procedures, and technology.
• Track service requests, actions, and deliverables to ensure timely completion and follow-up.
• Identify service issues and coordinate appropriate resolutions with internal and external stakeholders.
• Prepare reports, guides, presentations, and other documentation supporting amenity and workplace services.
• Maintain strong customer service and professional relationships with tenants, stakeholders, and service providers.
• Identify opportunities to improve amenity services, operational efficiency, and the overall customer experience.

Skills

logistics

tenant services

concierge

A/V & tech

workplace services

coordination

documentation

customer service

Education

Bachelor's Degree

Job description

Ardent Eagle Solutions is seeking an Amenity Services Coordinator to support GAO's workplace and tenant services. You will coordinate logistics, A/V and technology support, documentation, and training to ensure high-quality service and a positive customer experience.

The role is 100% on-site at GAO Headquarters in Washington, DC, with a 40-hour week and core hours 8:00 am–5:00 pm. Candidates must reside within commutable distance and be able to report on-site.