On-Site AI Process Innovation Manager - Multi-Agent Systems

2020 Companies; Carrollton (TX); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K with matching

Paid Time Off

Paid Holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Job summary

2020 Companies, in partnership with Samsung Electronics America, seeks an AI Process Innovation Manager to design, deploy, and manage Agentic AI solutions within SEA’s Process Innovation Group. The role bridges AI technology and business operations to translate use cases into production systems that improve Care service quality and efficiency.

Responsibilities include developing multi-agent AI workflows, integrating with CRM/ERP systems, and shaping data pipelines.

Qualifications

• Bachelor’s degree in CS/SE/IS or related field.
• 5–8 years of software development, process automation, or AI/ML implementation.
• Hands-on experience building and deploying Agentic AI systems in production.
• Proficiency in Python and AI/ML libraries.
• Experience designing MCP servers and integrating with enterprise APIs/databases.

Responsibilities

• Agentic AI Development: design, build, deploy multi-agent AI workflows.
• AI Use Case Discovery & Implementation: identify and prioritize AI use cases with stakeholders.
• MCP Server Development: build MCP servers and define tools/authentication.
• API & System Integration: develop RESTful APIs and webhook handlers.
• Database Design & Management: configure vector stores and relational schemas.
• Low-Code Automation: develop automation using Power Platform or similar.
• Environment Configuration: set up development/production stacks (Docker/Kubernetes, CI/CD).
• Process Analysis & Improvement: map as-is processes and propose AI-augmented to-be designs.
• Quality Assurance & Governance: evaluate AI outputs and monitor performance.

Skills

Python

AI/ML concepts

Project management

Communication skills

Multi-stakeholder collaboration

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field

Tools

LangChain

LangGraph

AutoGen

OpenAI SDK

Hugging Face Transformers

REST APIs

GraphQL

OAuth2/JWT

Docker

Kubernetes

GitHub Actions

Azure DevOps

PostgreSQL

Job description

2020 Companies, in partnership with Samsung Electronics America, seeks an AI Process Innovation Manager to design, deploy, and manage Agentic AI solutions within SEA’s Process Innovation Group. The role bridges AI technology and business operations to translate use cases into production systems that improve Care service quality and efficiency.

Responsibilities include developing multi-agent AI workflows, integrating with CRM/ERP systems, and shaping data pipelines.