Samsung AI Process Innovation Manager

2020 Companies; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Weekly Pay

DailyPay

Health/Dental/Vision

401K with matching

PTO

Paid Holidays

Scholarship opportunities

EAP

Leadership Development Program

Job summary

2020 Companies, in partnership with Samsung Electronics America, seeks an AI Process Innovation Manager to design, deploy and optimize Agentic AI workflows for Care operations in a fast-paced environment.

The role partners with Korea HQ and SEA stakeholders to ensure AI initiatives align with strategic priorities, delivering on time and within scope. On-site Plano, TX; bilingual English/Korean preferred; visa sponsorship not available.

Qualifications

• Bachelor's degree in CS, SE, or related field.
• 5–8 years in software, automation, or AI/ML implementation.
• Hands-on experience with Agentic AI systems in production.

Responsibilities

• Design, build, and deploy multi-agent AI workflows.
• Identify and implement AI use cases with stakeholders.
• Develop MCP servers and enterprise API integrations.
• Configure and maintain AI development and production environments.
• Map as-is processes and translate to AI-augmented to-be designs.

Skills

Agentic AI

Python

API integration

LangChain/LangGraph

Docker/Kubernetes

Cloud AI services

Education

Bachelor's degree

Tools

OpenAI SDK

Weaviate/Pinecone

Job description

**Overview:****2020 Companies, in partnership with Samsung Electronics America, is seeking an AI Process Innovation Manager****Pay:** $130,000 annually**Location:** Plano, TX office (On-site required)**Required:** Bilingual in English and Korean**Work Authorization:** Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.The Manager, AI Process Innovation, designs, develops, and deploys Agentic AI solutions and process automation workflows within Samsung's SEA Process Innovation Group. This role bridges AI technology and business operations, translating identified use cases into working production systems that drive measurable improvements in Care service quality and efficiency. This position collaborates closely with the Sr. Manager, Korea HQ counterparts, and SEA business unit stakeholders to ensure AI implementations align with strategic priorities and are delivered on time and within scope.**What's in it for you?*** Receive a competitive salary, paid weekly* Next-day pay on-demand with DailyPay* Health/Dental/Vision benefits* 401K Program with matching* Paid Time Off* Paid Holidays* Scholarship opportunities for employees and direct family members* Employee Assistance Program* Leadership Development Program**Job Description:****Role and Responsibilities*** **Agentic AI Development:** Design, build, and deploy multi-agent AI workflows using frameworks such as LangGraph, AutoGen, or CrewAI; implement agent orchestration, tool-calling, memory, and guardrail logic for production Care operation use cases* **AI Use Case Discovery & Implementation:** Identify, document, and prioritize AI use cases in collaboration with business stakeholders across Care functions (contact center automation, intelligent case routing, knowledge assistant, quality monitoring); lead full implementation lifecycle from PoC through production* **MCP Server Development:** Develop and maintain MCP (Model Context Protocol) servers that expose enterprise data and capabilities to AI agents; design tool definitions, authentication, and response schemas* **API & System Integration:** Build and maintain API integrations connecting AI agents to internal systems (CRM, ticketing, ERP, knowledge bases) and external services; develop RESTful APIs and webhook handlers* **Database Design & Management:** Design and manage databases supporting AI applications: configure vector stores for RAG pipelines, maintain relational schemas for application data, and optimize query performance for real-time AI inference* **Low-Code Automation:** Develop process automation solutions using low-code platforms (e.g., Microsoft Power Automate, Power Apps, or equivalent) to accelerate delivery of repetitive process improvements* **Environment Configuration:** Set up and maintain full AI development and production environments: LLM API configuration, containerization (Docker/Kubernetes), CI/CD pipelines, monitoring dashboards, and logging infrastructure* **Process Analysis & Improvement:** Conduct as-is process mapping and gap analysis for target business processes; translate findings into AI-augmented to-be designs and document implementation specifications* **Quality Assurance & Governance:** Develop evaluation frameworks for AI agent outputs; monitor production model performance, hallucination rates, and latency; implement feedback loops and continuous improvement cycles**Qualifications:*** Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field* 5–8 years of experience in software development, process automation, or AI/ML implementation* Hands-on experience building and deploying Agentic AI systems in production — including multi-agent orchestration, tool integration, and autonomous task execution (required)* Proficiency in Python; experience with AI/ML libraries (LangChain, LangGraph, AutoGen, OpenAI SDK, Hugging Face Transformers)* Experience designing and building MCP (Model Context Protocol) servers and connecting agents to enterprise APIs and databases* Strong API development and integration skills: REST, GraphQL, OAuth2/JWT authentication, API gateway configuration* Database experience: vector databases (Pinecone, Weaviate, Chroma, pgvector), relational databases (PostgreSQL, MySQL), NoSQL (MongoDB, Redis)* Experience with cloud AI services: Azure OpenAI, AWS Bedrock, Google Vertex AI, or equivalent* Low-code development experience (Microsoft Power Platform, Appian, or equivalent) preferred* Experience with containerization and deployment: Docker, Kubernetes, CI/CD pipelines (GitHub Actions, Azure DevOps)* Background in Customer Service, Care operations, or service industry processes strongly preferred* Ability to clearly communicate technical designs and implementation status to non-technical business stakeholders* Korean language proficiency preferred for collaboration with Korea HQ* Self-directed and results-oriented; comfortable managing multiple concurrent workstreams* Skilled in use of Microsoft Office, including Excel, PowerPoint, and Word* Willing to work on-site at the Dallas, TX office* This is a BPO contract position