Agentic AI Process Lead for Care Ops — On-site Plano

2020 Companies; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Weekly Pay

DailyPay

Health/Dental/Vision

401K with matching

PTO

Paid Holidays

Scholarship opportunities

EAP

Leadership Development Program

Job summary

2020 Companies, in partnership with Samsung Electronics America, seeks an AI Process Innovation Manager to design, deploy and optimize Agentic AI workflows for Care operations in a fast-paced environment.

The role partners with Korea HQ and SEA stakeholders to ensure AI initiatives align with strategic priorities, delivering on time and within scope. On-site Plano, TX; bilingual English/Korean preferred; visa sponsorship not available.

Qualifications

• Bachelor's degree in CS, SE, or related field.
• 5–8 years in software, automation, or AI/ML implementation.
• Hands-on experience with Agentic AI systems in production.

Responsibilities

• Design, build, and deploy multi-agent AI workflows.
• Identify and implement AI use cases with stakeholders.
• Develop MCP servers and enterprise API integrations.
• Configure and maintain AI development and production environments.
• Map as-is processes and translate to AI-augmented to-be designs.

Skills

Agentic AI

Python

API integration

LangChain/LangGraph

Docker/Kubernetes

Cloud AI services

Education

Bachelor's degree

Tools

OpenAI SDK

Weaviate/Pinecone

Job description

2020 Companies, in partnership with Samsung Electronics America, seeks an AI Process Innovation Manager to design, deploy and optimize Agentic AI workflows for Care operations in a fast-paced environment.

The role partners with Korea HQ and SEA stakeholders to ensure AI initiatives align with strategic priorities, delivering on time and within scope. On-site Plano, TX; bilingual English/Korean preferred; visa sponsorship not available.