Administrative Support Specialist — DMV & Paperwork Pro

L0397 Driveway Home Office; Medford (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Healthcare

PTO 80 hours

Disability

Life insurance

401(k)

Employee stock plan

Learning center

Vehicle discounts

Wellness programs

Job summary

Driveway Driveway.com is seeking an Administrative Support Specialist to verify documents, prepare paperwork, and support vehicle purchases. You will interact with customers via chat, phone, and email, resolving title issues and ensuring accurate documentation.

Strong organization and multitasking are essential to thrive in this on-site role. Ideal candidates have a high school diploma (Bachelor's preferred), proficient Office skills, and experience handling sensitive information with

Qualifications

• Strong organizational and time-management skills with attention to detail.
• Excellent verbal, written and interpersonal communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
• Ability to multitask and handle confidential information discreetly.
• Active listening and critical-thinking abilities.
• DMV knowledge preferred; prior business office experience preferred.

Responsibilities

• Review title and documents for accuracy and completeness.
• Print, prepare, audit, and upload paperwork for vehicle purchases.
• Resolve title issues with customers and internal teams.
• Communicate with customers via chat, phone, and email
• Answer questions regarding purchase paperwork and documentation.
• Document processes in Salesforce and Smart Sheets for tracking.
• Process titling work timely across assigned states/regions.

Skills

Organizational skills

Attention to detail

Communication skills

MS Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Salesforce

Smart Sheets

Job description

Driveway Driveway.com is seeking an Administrative Support Specialist to verify documents, prepare paperwork, and support vehicle purchases. You will interact with customers via chat, phone, and email, resolving title issues and ensuring accurate documentation.

Strong organization and multitasking are essential to thrive in this on-site role. Ideal candidates have a high school diploma (Bachelor's preferred), proficient Office skills, and experience handling sensitive information with