On-site Admin & Client Support Specialist

American Financing Corporation; Aurora (CO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid time off

Paid holidays

Desk equipment provided

Job summary

American Financing Corporation is seeking an Administrative Assistant to support the Customer Service Department in our Aurora, Colorado location. The on-site role requires coordinating schedules, managing high-volume calls, and handling internal/external communications with professionalism.

The ideal candidate will have a high school diploma, be bilingual in English/Spanish preferred, and be proficient with Excel, Google Sheets, and LOS systems to maintain accurate records and improve processes.

Qualifications

• High school diploma or equivalent required.
• Bilingual English and Spanish is a strong plus.
• Experience in a high-volume call center preferred.
• Excellent written and verbal communication skills.
• Proficient with Excel and Google Sheets.

Responsibilities

• Follow up with Mortgage Consultants to ensure on-time appointments.
• Confirm upcoming appointments and send email confirmations.
• Distribute leads to available consultants in real time.
• Manage daily departmental email and maintain notes in spreadsheets.
• Update LOS with name changes and verify authenticity of requests.
• Assign client appointments to licensed consultants at least two hours prior.

Skills

Adaptability

Cross-platform proficiency

Excel expertise

Google Sheets

Call center experience

Organizational skills

Communication skills

Multitasking

CRM/LOS familiarity

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

Byte platform

Google Workspace

Vonage

Loan Origination Software (LOS)

CRM systems

Job description

American Financing Corporation is seeking an Administrative Assistant to support the Customer Service Department in our Aurora, Colorado location. The on-site role requires coordinating schedules, managing high-volume calls, and handling internal/external communications with professionalism.

The ideal candidate will have a high school diploma, be bilingual in English/Spanish preferred, and be proficient with Excel, Google Sheets, and LOS systems to maintain accurate records and improve processes.