Administrative Assistant — Fast-Paced Mortgage Support

American Financing; Aurora (CO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid time off and sick days

Paid holidays

Long-term paid disability

Maternity and bonding leave

Desk equipment provided

Job summary

American Financing is seeking a proactive Administrative Assistant to support the Customer Service Department. The ideal candidate will multitask, manage internal/external communications, and coordinate schedules in a fast-paced environment.

Experience with CRM, LOS, and data tracking in Excel/Google Sheets is valued. A high school diploma is required, and bilingual English/Spanish is a strong plus for this role.

Qualifications

• High school diploma or equivalent.
• Proven administrative/office support experience.
• Excellent written and verbal communication.
• Strong organizational skills and multitasking.
• Willingness to take on additional projects.
• Bilingual in English and Spanish a plus.

Responsibilities

• Follow up with Mortgage Consultants to ensure timely appointments.
• Confirm appointments with clients and send email confirmations.
• Distribute incoming leads to available Consultants in real time.
• Manage daily departmental email correspondence and track updates.
• Update notes and logs in Excel and Google Sheets.
• Process name change requests in LOS and verify authenticity.
• Handle FHA case transfers and appraisal emails; transfer case numbers via FHA Connection.
• Oversee daily Source/Endorser emails and pull Vonage call reports.
• Assign client appointments to licensed consultants at least two hours prior.

Skills

Multitasking

MS Excel

Google Sheets

Call center experience

Communication skills

Bilingual English/Spanish

Education

High school diploma

Tools

CRM systems

Loan Origination Software (LOS)

Byte platform

Vonage

Job description

American Financing is seeking a proactive Administrative Assistant to support the Customer Service Department. The ideal candidate will multitask, manage internal/external communications, and coordinate schedules in a fast-paced environment.

Experience with CRM, LOS, and data tracking in Excel/Google Sheets is valued. A high school diploma is required, and bilingual English/Spanish is a strong plus for this role.