On-Site 401(k) & Retirement Services Specialist

Vensure Employer Solutions; Cottonwood Heights (UT); On-site; USD 55,000 - 70,000; Full time

Job summary

Vensure Employer Solutions is a leading provider of HR technology and services. The Retirement Services Specialist will manage payroll contribution submissions and participant transaction requests within 401(k) plans, ensuring compliance, accuracy, and timely processing.

You will collaborate with internal teams, recordkeepers, and clients to resolve discrepancies and optimize operations. The role emphasizes identity verification, data integrity, and support for audits, with daily interaction

Qualifications

• High School Diploma or equivalent is required.
• Customer service experience is required.
• Payroll or employee benefits experience, including 401(k), is a plus.

Responsibilities

• Respond to participant inquiries via phone and email.
• Research and resolve escalated calls from the call center.
• Track and process incoming payroll contribution submissions, ensuring accuracy and timeliness.
• Review, process, and approve participant transaction requests in accordance with plan rules and internal procedures.
• Conduct identity verification for participant transactions to ensure compliance and prevent fraud.
• Monitor contribution files for errors or discrepancies and coordinate resolution with internal teams or clients.
• Maintain detailed records of transaction processing and issue resolution in the ticketing system.
• Collaborate with internal departments, recordkeepers, and advisors to ensure timely and accurate processing of participant transactions.
• Communicate with clients regarding missing or incorrect payroll data and follow up to ensure timely corrections.
• Assist with reconciliation of contribution data and deposits to ensure proper allocation to participant accounts.
• Support audit and compliance efforts by providing documentation and transaction history as needed.
• Process incoming mail and deposits related to contributions and transactions, ensuring proper documentation and handling.
• Participate in department projects and initiatives related to process improvement and system enhancements.
• Support team initiatives and project-based work as required.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Problem solving

MS Office

Multitasking

Team player

Education

High school diploma

Job description

Vensure Employer Solutions is a leading provider of HR technology and services. The Retirement Services Specialist will manage payroll contribution submissions and participant transaction requests within 401(k) plans, ensuring compliance, accuracy, and timely processing.

You will collaborate with internal teams, recordkeepers, and clients to resolve discrepancies and optimize operations. The role emphasizes identity verification, data integrity, and support for audits, with daily interaction