Retirement Service Specialist Processing UT On Site

Vensure Employer Solutions; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Life Insurance

Job summary

Vensure Employer Solutions is looking for a Retirement Services Specialist in the United States. This role involves managing payroll contributions and participant transaction requests for 401(k) retirement plans, ensuring compliance, and providing excellent customer service.

The ideal candidate should possess strong organizational skills, attention to detail, and experience in customer service, ideally with payroll or employee benefits knowledge. Benefits include health insurance and a retirement plan with company match.

Qualifications

• Customer service experience is required.
• Payroll or employee benefits experience, including 401(k), is a plus.

Responsibilities

• Respond to participant inquiries via phone and email.
• Track and process payroll contribution submissions accurately.
• Conduct identity verification for participant transactions.

Skills

Customer service skills

Communication skills

Detail orientation

Problem-solving skills

Microsoft Office proficiency

Multitasking ability

Education

High School Diploma or equivalent

Job description

Position Summary

The Retirement Services Specialist is responsible for managing the accurate and timely processing of payroll contribution submissions and participant transaction requests within 401(k) retirement plans. This role ensures compliance with plan provisions by conducting identity verification, reviewing documentation, and approving transactions. The Specialist works closely with internal teams, recordkeepers, and clients to resolve discrepancies, maintain data integrity, and support operational efficiency across retirement plan processes.

Essential Duties and Responsibilities

• Respond to participant inquiries via phone and email.
• Research and resolve escalated calls from the call center.
• Track and process incoming payroll contribution submissions, ensuring accuracy and timeliness.
• Review, process, and approve participant transaction requests in accordance with plan rules and internal procedures.
• Conduct identity verification for participant transactions to ensure compliance and prevent fraud.
• Monitor contribution files for errors or discrepancies and coordinate resolution with internal teams or clients.
• Maintain detailed records of transaction processing and issue resolution in the ticketing system.
• Collaborate with internal departments, recordkeepers, and advisors to ensure timely and accurate processing of participant transactions.
• Communicate with clients regarding missing or incorrect payroll data and follow up to ensure timely corrections.
• Assist with reconciliation of contribution data and deposits to ensure proper allocation to participant accounts.
• Support audit and compliance efforts by providing documentation and transaction history as needed.
• Process incoming mail and deposits related to contributions and transactions, ensuring proper documentation and handling.
• Participate in department projects and initiatives related to process improvement and system enhancements.
• Support team initiatives and project‑based work as required.
• Perform other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Strong customer service skills, with a professional and solution‑oriented approach.
• Excellent written and verbal communication skills.
• High attention to detail and organizational and time management skills.
• Problem‑solving skills and proficiency with Microsoft Office, especially Excel, Word, and Outlook.
• Skilled in multitasking across multiple platforms in a fast‑paced environment.
• Team player mentality, with a collaborative and adaptable approach to supporting broader service goals.

Education & Experience

• High School Diploma or equivalent is required.
• Customer service experience is required.
• Payroll or employee benefits experience, including 401(k), is a plus.

Required Licenses and/or Certifications

• ASPPA/NIPA Credentials a plus, but not required.

Physical, Mental, & Communication Demands

• Frequently required to sit; occasionally required to stand and walk.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• Frequently required to talk and hear.
• Moderate concentration/intensity, which includes prolonged mental effort.
• Average memory, taking into consideration the amount and type of information.
• Noise level in the work environment is usually moderate.

Environmental Conditions

Indoor, office environment. May occasionally have moderate noise level from printers, or co‑workers.

Benefits

• Health Insurance : Medical, dental, and vision coverage
• Retirement Plan : 401(k) with company match
• Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.